FAQ – WERENBACH AG

About MACH 33

FAQ WERENBACH

Kickstarter / Crowdfunding

What is Kickstarter?

Kickstarter is an international (the largest) crowdfunding platform. In crowdfunding, a company (or individual) finances a project via the internet.

What is a Pledge?

A pledge is the financial contribution used to support the project. Depending on the pledge or contribution there are different offers – in our case there are watches at special conditions.

After the end of the crowdfunding project, a questionnaire is sent out in which the supporters refine and complete their order (e. g. additional watches or bracelets)

Why do you do crowdfunding?

The production of watches is very cost-intensive. Customers who pay for their wwatches before manufacturing, contribute enormously to the development to our company. A successful crowdfunding project also has a considerable advertising effect from which we benefit heavily.

Why are the watches sold simultaneously on the website?

In the German speaking area, where we are based, Kickstarter is unknown. Many people from this region do not understand how an Anglo-Saxon crowdfunding works. Since we had financed the project very quickly, we would like to offer the unique offer also for our German-speaking fans – at the limited crowdfunding conditions.

Those who currently buy a watch on our website benefit from the crowdfunding offer without taking the risk that the offer will not be realised.

What is the difference between crowdfunding on Kickstarter and pre-sales on the website?

The offer is the same, the conditions as well. As the crowdfunding was completed faster than in the given period (until June 15, 2018), we also made the offer available on our website. This allows interested customers to benefit from a unique product.

Should I order my watch on Kickstarter or in the Werenbach Webshop?

The conditions are the same. On our website, however, you have several advantages:

  • The ordering process is much easier
  • You do not need to register at Kickstarter
  • With every purchase, you earn points which can be redeemed later.
  • Your order on Kickstarter may not work because you don’t have enough coverage at the end of the project
  • Werenbach will only charge shipping costs up to an order value of 250 CHF. On Kickstarter, this also applies to higher order values.
  • In the webshop, you can also pay with PayPal or via bank transfer

Will my watch really be manufactured?

Yes, the funding is already secured. The project was financed within 60 minutes. So the watches will be produced. However, if anything unexpected should happen, the money will be refunded without further ado.

We also successfully completed a project back in 2017. There are only positive feedbacks on the web.

Can I buy several watches or additional bracelets on Kickstarter?

Whoever makes a financial contribution on Kickstarter specifies his order afterwards in a survey that is sent by email. There, further bracelets may be ordered.

When will I get the watch?

The production of the watches is according to the industry standard. If the watches are in stock, all watches will be shipped within two weeks.

The scheduled delivery date is  December 1-15. According to our planning, this is a realistic scenario to which all partners have committed themselves. However, as we are dependent on others, we cannot guarantee anything. Those who buy a watch are regularly informed about the progress of production.

How long will it take to deliver?

If a watch is ready for shipping, it will receive a tracking number and will arrive within a couple of days.

How can I pay?

On Kickstarter you can pay with credit card.

On our website we accept Visa, Mastercard, American Express, Prepayment and PayPal.

When will I be charged?

On Kickstarter

  • The amount will be debited from the credit card account on the last day of the project (July, 15).  
  • ATTENTION: If the account cannot be debited on that day (e.g. limits used due to other purchases) the purchase cannot be made. You will miss the unique offer.

On Our Website

  • If you buy the watch in our online shop, the amount will be debited immediately. In that case, you are certain that your purchase has been successful.

Will there be any additional costs (VAT, customs, shipping)?

  • Up to the value of 250 CHF shipping and packaging fees of 19 CHF will be charged.
  • Customers from Switzerland and the EU must not pay any additional taxes.
  • No additional taxes are expected to be charged in the United States as the value of the watch is below the $800 mark.
  • For all other countries, VAT is likely to be charged.

Are there serial numbers? If so, how are they distributed?

The serial numbers are randomly distributed. There is no right to special serial numbers.

WERENBACH

How did you get the rocket material?

When rockets fly into space, they do it in three stages. Stage 1 is blown off above the Kazakh steppe – after that, it falls into a military restricted area where it is recovered by our partners.

We travel to Kazakhstan several times a year to coordinate the collection of the material.

Were the part really in space?

Depending on the material. Basically, the Karaman-Line (100km), is said to be the border to space. The booster comes 45km high and the cladding 85km. Some say space starts already at a height of 50km. Generally, Werenbach space material was flown to space.

What would happen to the material otherwise?

It’d be collected, transported and recycled by our partners.

How many watches are there per rocket?

It depends on the material. There is a lot of grey-green and silvery material (booster). The other materials are very limited (orange: engine cladding, white: rocket tip, red – Soyuz lettering, yellow – engine cap, blue – rocket log sticker)

Do you randomly select which parts to manufacture?

Absolutely not. The parts which we manufacture are carefully selected based upon their condition.

How can I be sure that the dial is really from the rocket?

The surfaces of the rocket material are in original condition. Now, you have the colour of the rocket. The Leonov and Soyuz collections also include the remaining piece from which the dial was cut. We are also working on equipping every watch with a chip. This chip shows from which rocket and where the material comes.

Every Werenbach watch contains real rocket material. Our logo is our promise.

Is the material radioactive?

No, it is not. The material is officially certified.

Do I get a “Certificate of Authenticity”?

Yes, you do. Every watch has parts of a real rocket in it. This will be certified.

Why does my Werenbach watch not look exactly like the one on the website?

We do not change the surfaces of the dials (rocket material) – that is our DNA. Each Werenbach watch is obviously unique. However, the difference between the basic models can only be seen by taking a closer look.

The B.T.O. Editions, on the other hand, are watches with clear traces. For them, we photograph and catalogue each dial. If you buy such a watch, you will get exactly the dial you ordered. But be careful, there may also be slight variations depending on the setting of your screen

Is my watch a Limited Edition?

Yes, it is, because the material of the rockets is limited. This means that the limitations are caused by the raw material.

What does B.T.O. mean?

B – Built
T – To
O – Order

These watches are particularly made with the dial of your choice.

Where can I buy the novel “Werenbachs Uhr”?

The book is currently out of stock. The second edition will be published at the end of August.

About the Soyuz Collection

Is the watch water-resistant?

Yes, it can withstand a water pressure of up to 10 ATM (corresponds to a depth of 100m).
Attention:

  • In case of a violent impact with the water, it is likely that the water pressure is temporarily higher than 10 ATM. So be careful while doing water sports!
  • Do not operate the crown under water!

Can I go swimming with the watch?

Yes, you can.

If you have a textile or leather strap attached to the watch, the lifespan of the bracelet will be significantly reduced. If you prefer swimming with your watch, we recommend the steel bracelet.

Is my watch scratch resistant?

I’m afraid, not. Only the dial is scratch resistant, where we use sapphire crystal.

Why does it say Manufactured in Zurich on the watch and not Swiss made?

The indication of origin “Manufactured in Zurich” is legally equivalent to “Swiss Made”, but because there is much more Swissness in the watches of the Soyuz collection than in the “Swiss made” watches of the big manufacturers, we have decided to emphasize the local reference even more.

Is it a Swiss movement?

Yes, it is. The Valjoux 7750 and ETA 2892-A2 movements are legendary Swiss movements used by many well-known watch brands.

Is it a mechanical movement or a quartz movement?

The watches of the Soyuz collection have a high-quality mechanical movement.

What does automatic mean?

Automatic means that the watches are mechanical and wind themselves.

Note: If the watch has not been worn for more than 42 hours, it will stop. When you move it, it starts to run. This is illusory because at this point the spring does not have enough tension. The clock runs too slowly. Please wind the watch for 10-20 seconds!

How often do I need to change the battery?

There is no battery.

What is the lifespan of a strap?

This is strongly dependent on the person wearing it.

We have made the experience that textile and leather strap has a lifespan of 1-2 years. Steel bracelets usually have the same lifespan as the watch.

Is the crown screwed?

No, it is not.

Can I read the time in the dark?

Yes, you can when it is was charged with light during the day! We use super powerful luminous materials that is made in Switzerland: Superluminova!

About the Leonov Collection

Is the watch water-resistant?

Yes, it can withstand a water pressure of up to 5 ATM (corresponds to a depth of 50m). Attention:

  • In case of a violent impact with the water, it is likely that the water pressure is temporarily higher than 5 ATM. So be careful while doing water sports!
  • Do not operate the crown under water!

Can I go swimming with the watch?

Yes, you can.

If you have a textile or leather strap attached to the watch, the lifespan of the bracelet will be significantly reduced. If you prefer swimming with your watch, we recommend the steel bracelet.

Is my watch scratch resistant?

I’m afraid, not. Only the dial is scratch resistant, where we use sapphire crystal.

Can I read the time in the dark?

Yes, you can when it is was charged with light during the day! We use super powerful luminous materials that are made in Switzerland: Superluminova!

What is the size of the watch?

The cace is 14mm thick and has a diameter of 40mm.

What is the size of the strap?

The two-piece bracelets are available in up to three sizes:

  • Small (16-18cm): Fits most women and young, slim men
  • Medium (18-21.5cm): Fits around 80% of all men
  • Large (21.5-23.5cm): Fits men with a strong wrist

 

The Nato-Straps are suitable for everyone

Attention: When buying an additional bracelet, pay attention to the strap lug width. The watches of the Leonov collection have a lug width of 20mm. Bracelets of the Soyuz collection do not fit!

What is the lifespan of a strap?

This is strongly dependent on the person wearing it.

We have made the experience that textile and leather strap has a lifespan of 1-2 years. Steel bracelets usually have the same lifespan as the watch.

Is the watch Swiss Made?

Yes it is.

Is it a Swiss movement?

The watches of the Leonov collection are manufactured with a STP 1-11 movement made in Switzerland.

Is it a mechanical movement or a quartz movement?

The watches of the Leonov collection have a high-quality mechanical movement.

Is the crown screwed?

Yes, it is. To close the crown, press it carefully against the watch and screw it on. Attention: If the crown is not screwed, it is eventually not waterproof.

About the MACH 33

Is the watch water-resistant?

Yes, it can withstand a water pressure of up to 5 ATM (corresponds to a depth of 50m). Attention:

  • In case of a violent impact with water it is likely that the water pressure is temporarily higher than 5 ATM. So be careful while doing water sports!
  • Do not operate the crown under water!

Can I go swimming with the watch?

Yes, you can. If you have a textile or leather strap attached to the watch, the lifespan of the bracelet will be significantly reduced. If you prefer swimming with your watch, we recommend the steel bracelet.

Is my watch scratch resistant?

I’m afraid, not. Only the dial is scratch resistant, where we use sapphire crystal.

Can I read the time in the dark?

Yes, you can when it is was charged with light during the day! We use super powerful luminous materials that are made in Switzerland: Superluminova!

What is the size of the watch?

The case is 9mm thick and has a diameter of 38mm or 40mm.

What is the size of the strap?

The included NATO strap is one size. It fits every wrist.

The two-piece straps from the shop are available in up to three sizes:

  • Small (16-18cm): Fits most women and young, slim men
  • Medium (18-21.5cm): Fits around 80% of all men
  • Large (21.5-23.5cm): Fits men with a strong wrist

 

Attention: When buying an additional bracelet, pay attention to the strap lug width. The watches of the Mach33 collection have a lug width of 20mm. Bracelets of the Soyuz collection do not fit!

What is the lifespan of a strap?

This is strongly dependent on the person wearing it. We have made the experience that textile and leather strap has a lifespan of 1-2 years. Steel bracelets usually have the same lifespan as the watch.

How often do I need to change the battery?

The battery must be changed every 3 years. You can do it yourself. The battery used is indicated on the back of the watch.

Why does the watch say “Made on Earth” and not “Swiss Made”?

With the Mach33 we have paid attention to offer the best possible price/performance ration. If we produced the watch according to the Swiss Made criteria, it would have been 50% more expensive.

  • Concept and responsibility – Switzerland
  • Dial and NFC Chip – Germany
  • Seiko-Movement – Japan
  • Case – Hong Kong

Is it a Swiss movement?

No, it is not. The watches of the Mach 33 collection are manufactured with a Seiko GM10 Quartz-Quality-Moment, which are produced in Japan.

Why did you not choose a Swiss-made movement?

With the Mach 33, we have made sure to place the highest quality at the best price. Since Japanese quartz movements are about the same precision as Swiss quartz movements, we decided to use Japanese movements.

What is a monohull housing?

A monohull is a one-piece watch case. It is a case without a base or a lunet. No screws are used for this case.  

Is the crown screwed?

No, it is not.

What does Mach 33 mean?

Mach 33 is a speed equal to 33 times the speed of sound.  With this speed (so-called escape velocity) a body can overcome gravity on Earth.

NFC-Chip

Why is there a NFC-Chip in the watch?

The chip connects the watch to the digital world. This makes the watch impossible to imitate. It also provides a unique digital experience.

What is an NFC-Chip?

NFC stands for near-field communication (NFC). With an appropriate reader (e.g. your smartphone), information can easily be read.

What are the requirements for my phone to read the NFC-Chip?

Most smartphones have this reading function.

  • Android: You have to activate the NFC reading function. Check beforehand if your smartphone is NFC-enabled.
  • Apple: The reader must be activated with the Werenbach App. Apple has been using the readers since the iPhone 6 generation

My phone doesn’t recognise the watch. What do I have to do?

Android:

  • Make sure your phone is NFC-enabled
  • Make sure that the NFC-reader is activated
  • Use your smartphone to touch the clock and find the location of the reader on your phone. Usually, the reader is entz to or below the camera

Apple:

  • If you have an Apple device, download the Werenbach app and open the app. The reader will be activated now.
  • Tip the watch with the top edge of the smartphone

 

Where is the NFC reader located on my phone?

The NFC reader is normally located next to or below the camera lens on most smartphones.

How do I activate the NFC-reader on my iPhone?

An iPhone does not require the NFC-reader to be switched on. Although an app is required. Please download the “Werenbach App”. Open the app to activate the NFC-reader and your iPhone will be able to read the NFC-chip.

How does the live stream work?

The live stream comes from the NASA and is available every 45 minutes. The reason is that the videos are only available when the ISS is on the Earth’s day side. If the ISS is on the Earth’s night side, stored video material provided by the NASA will be streamed with a countdown (until the next live connection).

Note: You need an internet connection to see the stream.

What are the benefits of logging in?

  • Once you have registered your watch, you can easily collect points, which can be redeemed at a later purchase.
  • You will receive exclusive information about the watch (origin of the material, mission, etc.)
  • The watch can be registered (security)  
  • You become part of the Werenbach community and receive exclusive information.

What can I do with the points?

You can redeem the points with every purchase. To collect points, however, a user account is required

Terms & Conditions

How much does the delivery cost?

For orders over CHF 250 delivery is free worldwide. For watches up to a value of CHF 250, however, shipping and packaging fees of CHF 19 are charged.

Which are the shipping companies?

Swiss Post, FedEx and UPS

What do I do if the watch is damaged?

For manufacturing defects on the watch itself (movement, case, watch glass) you have a warranty for two years from the date of purchase. For all other damages, the repair/replacement is also liable to pay costs during the warranty period. Therefore, please contact us at info@werenbach.ch

What if I don’t like the watch and do want to return it?

You attain the right to return the watch within two weeks after delivery. If there are no signs of wear (wristband not bent and no scratches on the case) the watch will be taken back. If not, it will not be accepted.

Is it possible to exchange the watch?

It is, but BTO watches cannot be returned. The clock is manufactured individually. So if you choose a dial, you cannot return the watch.

How long is the warranty?

There is a 2-years warranty on the movements, cases and the crystals.

How come the big price differences between the collection?

Werenbach offers three different collections. The differences result from different production processes, components and quantities. It should also be noted that the further processing of the original rocket parts requires an additional manufacturing step. The more rocket material is processed, the more complicated the manufacturing process.

  • The Soyuz collection is our real rocket watch. We manufacture both the case and the dial from rocket material. In addition, we only use the very best components and produce the watches in small series.
  • The dial of the Leonov collection is made of rocket material. We also use high-quality Swiss movements for this watch. The housings are manufactured in industrial quantities.
  • The Mach 33 has a plate of real rocket material on the dial. This collection is designed to offer the best value for little money. All components are manufactured and produced in a way that the watch is affordable for everyone – but still meet our high-quality requirements.

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