Please pay attention to the following when sending in:
- Careful packaging (no loose parts in the box, sufficient filling material to secure against shocks).
- Werenbach documents (in case of warranty)
- Description of the problem
- Contact information (name, address, phone number & email)
In the event of a chargeable repair or service, we always provide a cost estimate. The repair will be carried out after receipt of payment.
Repairs carried out by our service partners are subject to their general terms and conditions.
If you’re sending a watch from Switzerland:
If you’re sending a watch from inside the European Union (EU):
If you’re sending a watch from outside the EU or Switzerland:
Please contact us so we can arrange the necessary customs documents for shipping.
+41 43 538 80 57