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Repairs & Service

Watchmaker Support

Please pay attention to the following when sending in:

  • Careful packaging (no loose parts in the box, sufficient filling material to secure against shocks).
  • Werenbach documents (in case of warranty)
  • Description of the problem
  • Contact information (name, address, phone number & email)

In the event of a chargeable repair or service, we always provide a cost estimate. The repair will be carried out after receipt of payment.

Repairs carried out by our service partners are subject to their general terms and conditions.

If you’re sending a watch from Switzerland:
Atelier Werenbach
Stauffacherstrasse 178
8004 Zürich

If you’re sending a watch from inside the European Union (EU):

If you’re sending a watch from outside the EU or Switzerland:
Please contact us so we can arrange the necessary customs documents for shipping.
+41 43 538 80 57