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Scope of Validity
Responsibility for the use of the Website lies solely with the customer. Werenbach reserves the right to change, supplement or delete content and/or offers at any time and without prior notice. Although Werenbach reviews the content of the Website regularly, it cannot accept any liability for the correctness, currency or completeness of the information.
Any liability for damages, damages to third parties or consequential damages that arise from or in connection with any use of this Website is excluded.
The Website may contain links to other websites not operated by Werenbach. Any liability for such content is excluded. The operators of the websites are exclusively responsible for the content of the linked sites. Accessing a link is always done at the customer’s own risk. Links placed on our Website by third parties lie outside of Werenbach’s scope of influence and control. Any liability for the content or services of websites that place links to our Website or Werenbach’s products is excluded.
You are entitled to purchase products on our Website if:
- you are registered on the Website;
- you are 18 years of age or older (if this is not the case, your use of the Website must be supervised and authorised by a legal representative)
- the information you provide is true and correct.
Orders / Order Confirmation
Any order that takes place via written or electronic means constitutes an offer to conclude a contract with Werenbach. Werenbach is entitled to reject the conclusion of a contract and therefore also the fulfilment of the associated order. The contract is concluded only with the confirmation of an order by Werenbach. In the event of payment via PayPal or credit card, this order confirmation will take place immediately. If the payment is made via bank transfer or invoice, order confirmation will take place upon receipt of the purchase amount in full.
In the case of order on account, we will send an electronic invoice to your email address. Accordingly, it is important that you enter a valid and correct email address when ordering. We recommend you to store this email to aid any potential future correspondence with our customer service department. When paying your invoice, please ALWAYS state the invoice number.
In the event of disparities between the order and the order confirmation, the order confirmation shall take precedence, unless you complain to our customer service department in writing within 48 hours of receiving the order confirmation.
Generally, you have the right to cancel your order with Werenbach at any point prior to the dispatch of your goods. However, for products produced according to individual specifications (B.T.O. Editions Collection), your order may only be cancelled insofar as production of the product has not yet begun.
If you wish to return received goods, please see the below section on “Customer’s Right of Return”.
In cases of dispute, the product assortment shown on the Website and the price given there on the date of order will always take precedence.
The purchase of our products is exclusively intended for your non-commercial, private use. No resale of the products may be carried out without Werenbach’s consent. All intellectual property rights (including trademark rights) are reserved. If you intend to purchase a larger quantity of our products for commercial purposes, please contact us at [email protected]ch.ch.
You can pay using credit card, PayPal or by invoice. All bank transactions in connection with credit card payments are carried out via Stripe. Werenbach does not process any bank details.
Our invoices are payable in the stated currency and within ten (10) days of the date of invoice. For orders from Switzerland, the invoice amount will be given in Swiss francs. Following the expiry of the payment period, the customer shall be in default without the need for further notice. In the event of non-adherence to the agreed terms of payment (in particular in the event of default), Werenbach is entitled, after 30 days, to halt any pending deliveries to the customer without any liability of compensation and to withdraw from the contract. In the event that customer is unable to pay, Werenbach is entitled to do so with immediate effect.
For orders on account, the order will be processed only once payment has been received by Werenbach.
Taxes, Customs Duties and Additional Costs
Based on their IP address, visitors who access the Website from Switzerland or the EU will see prices displayed including VAT. All other visitors will see prices excluding VAT. The amount of VAT to be paid by the customer in either case is determined by the respective place of delivery: Switzerland, the EU or any other country.
Werenbach fulfils orders for Switzerland and the EU. For orders from all other countries, local rates of VAT and/or customs duties for the delivery of products to the respective location will apply. The amount to be paid is set by the local customs authority and is payable to the UPS courier.
Since UPS clears customs duties in advance, it charges a country-specific transaction fee on the tax to be paid.
For details on the taxes, duties and costs incurred for receipt of the goods, please contact the responsible body in your country of residence. Werenbach is not able to supply any information in this regard.
Guarantee conditions: Two years from date of purchase. The guarantee pertains exclusively to production defects on the watch itself (watch movement, case, watch glass). Parts other than those named above are not covered by the guarantee. To make use of the guarantee, please use the contact form on our contact page. In your corresponding email, you must state your name, address, order number and an exact description of the problem. Please write “Complaint regarding a purchase” in the subject line. The costs of returning the goods will be borne by Werenbach. If Werenbach cannot identify the defect described in your message, the product will be returned to you without further action.
Please be aware that in the following cases, a repair/replacement will be subject to cost, even within the guarantee period:
- Defects or damage caused by improper use or negligence (knocks, dints, scuffs, broken glass, etc.)
- Defects or damage caused by unwarranted repairs or modifications
- Defects or damage caused by fire, water or natural disasters such as earthquakes
- Visual changes occurring over the course of normal wear and ageing (e.g. small scratches on the case and/or glass, colour changes on the strap or detachment of the coating)
- If the retail outlet or date of purchase are not stated on the guarantee or have been changed
- Battery changes are always subject to a fee.
The case, face, hands, glass and/or other parts of the watch may be replaced with alternative products if the original parts are no longer available.
Werenbach has the right to adjust prices and product information (e.g. product images and offers) without prior notification. The product images and informational texts available on the Website are intended to provide as accurate a representation of the product as possible. However, we cannot guarantee that all images will reflect the exact appearance of the watch. Images can vary according to your computer’s colour settings. All images are intended as non-binding illustrations.
In particular, the fact that Werenbach incorporates original, unaltered rocket material into its watches can mean that each watch displays different traces of use on the face. These can take the form of scratches, dints, colour nuances etc.
No claim to a particular series number exists.
Delivery & Customer’s Right of Return
Werenbach ships worldwide. Deliveries are carried out in cooperation with UPS.
Generally, the customer has the right to return goods within two (2) weeks of delivery, provided that they contact Werenbach’s customer service department in writing within this period (via email or via our contact form). Furthermore, the right of return exists only when the product is returned to Werenbach free of damage and in its original packaging. When returning goods to Werenbach, the customer shall bear the full risk of transport and the transport costs.
If a product has been produced according to customer specifications (B.T.O. Editions Collection), it is not possible to return the delivered goods. The return of goods purchased using price reductions (e.g. discounts or promotional prices) is likewise excluded.
Guarantee and Liability in Regard to Product Defects
The customer must check the product for correctness and condition immediately upon receipt and report any defects or incorrectly delivered goods to Werenbach within ten (10) days, in writing and giving reasons. Otherwise, the delivery will be deemed to have been correct and free of defects.
All complaints are to be submitted via the contact form on our contact page. Please state your order number and reason for complaint and we will get back to you at the earliest opportunity.
If a defect is reported within the stated period and with justification, Werenbach’s warranty obligation is limited to the free delivery of goods in a defect-free condition. Werenbach has the right to replace a defective item with a defect-free version of the same model. If the item has been discontinued and also cannot be repaired, you will receive a full refund.
No further warranty/guarantee claims exist on the part of the customer. Our liability for violation of contract is unrestricted in the event of wilful or gross negligence and in cases in which the violation of contract has led to bodily harm or death. In all other cases, insofar as it is legally permissible, any contractual and/or non-contractual liability is excluded. If any law applicable to evaluate the effectiveness of this provision permits the limitation of liability on a wider scale or an exemption from liability, this shall be deemed agreed.
In the event that extraordinary circumstances not attributable to Werenbach (e.g. shortage of raw material, strikes, delays on the part of suppliers, etc.) prevent or delay the delivery of the products or lead to increases in production expenses, we reserve the right, without any obligation to compensate, to withdraw from the contract by issuing written notification to the customer, unless the customer accepts the delivery delays or price increases caused by the above-mentioned circumstances. For delays in delivery of more than two (2) months, the customer has the option to cancel the order.
Intellectual Property Rights
All rights to intellectual property – such as trademarks and copyright – for the Website and the material published on it are the property of Werenbach. Any use of the Website or its content, including the full of partial copying or storage of this content, is permitted solely for personal, non-commercial purposes, insofar as specific consent of Werenbach has not been obtained.
Reservation of Title
Until such time as full payment is received, all products remain the property of Werenbach. We are entitled to initiate a corresponding entry in the retention of title register.
Cessation of Right of Use
Place of Performance and Jurisdiction
The place of payment and performance (the latter only for customers with registered seat or residence abroad) and the exclusive place of jurisdiction is Zurich, Switzerland. Alternatively, Werenbach has the right to request the customer to appear before any other court having legal jurisdiction.